Brownell

While the “front line” employees get all the praise that they deserve, the “back office” is left with the task of getting paid, a struggle with insurance companies reluctant to pay, aand with owners reluctant to pay for what the insurance companies have refused to fund. In my case, Carrie Maloney tried to work. with an intransigent insurance company only to have to get me to play the difference. When I expressed my difficulties with the billing as presented, she listened, repeated her understanding and reached an acceptable resolution of billable charges within four hours. I paid the balance, satisfied that I had been treated fairly and the matter was put to rest swiftly and professionally. Thank you, Carrie and the Resto 1 team.