Lashonda Canty

My experience with Restoration 1 – Richmond North was mixed, leaving me feeling somewhat dissatisfied with the overall service provided. While the company showed some strengths, there were notable areas where they fell short. The service was initiated on 5 June and completed on 12 June. As of 21 June I am still pending the mitigation / job completion estimate from the company. Of note: I did reach out to Antonio on 18 June and he returned my phone call on 19 June and explained their current work load and stated I would receive and ECD by 21 June. Therefore, I would like to mention I appreciate the customer service. However, 2 weeks for a quote seems a bit excessive to me and I would have anticipated the company contacting me more with updates / information pertaining to closing out the project. If I in fact do receive an ECD by 5 p.m. today then I will provide an update reflecting such. *** Update*** as of 3:03 p.m. on 21 June, I received the estimate from restoration – north. Pros: 1. Prompt Response: Restoration 1 – North Richmond responded quickly to our initial call and arrived at the site promptly. Their swift action in assessing the water damage was commendable. Antonio was the coordinator of this project and set the tone extremely high from the beginning, ensuring I was informed of how the “projected project” would go and established expectation management . 2. Professional Staff: The on-site team was professional and courteous, consistently maintaining a respectful demeanor throughout the project. Cons: 1. Communication Issues: There was a noticeable lack of clear and consistent communication throughout the project. I often found ourselves in the dark regarding the next steps after the drying process, unless I initiated the conversation first leading to unnecessary stress and confusion. Restoration One, initially informed me that they had a few contractors that could conduct the re-build however, only one contacted me after 6 June within 96 hours of Antonio informing me that they would contact me. This resulted in my coordinating and obtaining my own contractors due to the lack of effort/delay in scheduling. (I could have already coordinated additional contractors, if I would have known sooner) The Drywall individual finally contacted me on 18 June to schedule an appointment (approx: 12 days after) 2. Delays in Reconstruction- The project has taken significantly longer than initially estimated. While I did anticipate a few delays, the extended timeline and lack of updates was frustrating. So frustrating to the point where I decided to just hire my own re-construction team for majority of the required work. Matt Van Olst from Floor Trader was great and very responsive, I recommend Restoration One continue utilizing him! Overall, 3 / 5 Restoration 1 – Richmond North managed to address the water damage, the re-construction process wasn’t as streamlined as I expected, the overall experience was marred by communication issues, delays, and inconsistency with scheduling the re-construction . I believe there are areas for improvement and would recommend potential clients ensuring clear communication and detailed agreements before proceeding with their services. I would have for sure went with a different company knowing what I know now!